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Printable art & STEM teaching resources for creative classrooms

Customer help

Help with your resources

Find purchased resources, access your files and troubleshoot common download problems.

Where are my purchased resources?

  1. Sign in with the same account you used at checkout.
  2. Open My Library to view the resources available to your account.
  3. Select the resource to download the purchased file.

Frequently asked questions

My payment went through, but the resource isn't showing.

Return to My Library and refresh the page. Confirm you are signed into the account used for checkout. Sometimes payment processing takes a short time to finish.

The download isn't opening.

Try downloading it again from My Library. If your browser blocks downloads, allow downloads for this site. Some resources are ZIP files and need to be extracted before opening the contents.

Can I download a resource again?

Purchased resources with active access remain available in My Library for repeat downloads. Access may change if an order is refunded or reversed.

Can I share my purchased resource with another teacher?

Please check the usage rights included with your downloaded resource. Buying one file does not automatically grant permission to redistribute it to colleagues or post it publicly.

Need more help?

If you're experiencing a payment, file or account issue, please keep your order reference and the resource title handy. Use our customer support form to send the resource title, your order reference if available, and a brief description of the issue. Do not include payment card details.

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